Indiana University Purdue University Indianapolis (IUPUI) University Library (UL) is seeking a Mac Technology Services Manager to manage Apple infrastructure in the library environment. Reporting directly to the Director of Information Systems, this individual will strategically plan and maintain public and staff technology infrastructure, including monitoring and responding to network protection and patch management issues. They will manage, design, develop, implement and test hardware, software, operating systems, and applications within the library computing environment, as well as create software solutions and builds using programming and scripting knowledge of macOS, iOS, and JAMF.
As the state’s premier urban research institution, IUPUI is committed to being a welcoming campus community that reflects and enacts the values of diversity, equity, and inclusion that inform academic excellence. IUPUI condemns racism in all its forms and has taken an anti-racist stance that moves beyond mere statements to re-examining its policies, procedures, and practices.
As part of the IUPUI campus, the University Library values diversity in the experience and backgrounds of our staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, marital status, age, disability status, or protected veteran status. Individuals who require a reasonable accommodation in order to participate in the application process may contact library administration.
Responsibilities
The principle responsibilities of this position are to:
- Strategically plan, recommend purchases, and maintain public and staff technology infrastructure, including monitoring and responding to network protection and patch management issues. Manage, design, program, develop, implement and test hardware, software, operating systems and applications within the library computing environment.
- Create library software solutions and builds using programming and scripting knowledge of macOS, iOS, and JAMF. Administrate mobile device management solutions for the library.
- Serve on-call as Tier 2 and 3 library technical consultant expert, guiding, training, and leading technical library computer and technology consulting support for library personnel and patrons.
- Lead and perform advanced troubleshooting tasks as required for problem resolution.
- Serve in a lead role in supporting and maintaining technology for Mac desktop and laptop computers throughout the library.
- Train, coach, and coordinate the effort of full time personnel and temporary student employees who also participate in the above activities.
- Assist in developing policies, procedures, and systems to ensure the security of hardware, software, and IU data for University Library systems and users. Provide Mac security leadership and implementation practices for both public and staff devices and activities.
- Lead and provide support for key technology projects in the library.
Required Qualifications
- Bachelor degree, plus 2 years of experience providing technical computing support. Combinations of related education and experience may be considered.
- Strong understanding of Windows Active Directory, Group Policy Objects management, patch management, network fundamentals, IP protocol suite and applications, Exchange and various email client software
- Sound understanding of mobile technology (devices, operating systems, and applications), network fundamentals (LAN/WAN and Wireless), internet messaging protocols (ssh, SSL, SMTP, IMAP, MAPI) and IP Telephony
- Proficient written and verbal communication skills
- Demonstrated time management and priority-setting skills
- Possesses flexibility to work in a fast-paced, dynamic environment
- Demonstrated interpersonal and customer service skills
- Ability to work with diverse clientele
Preferred Qualifications
- Programming and scripting knowledge of macOS, iOS, and JAMF.
Compensation and Application
This is a full-time (40 hours/week) position. Minimum compensation is $55,000 annually. Excellent benefits include 30 personal days and 10 paid holidays a year, health, dental, and life insurance options, plus enrollment in IU’s defined contribution retirement plan. All full-time staff members are also eligible for IU’s tuition benefit. This position is considered exempt under the Fair Labor Standards Act and in accordance with university policies, will not earn compensatory time for hours worked over standard 40-hour work week.
This position will be available no earlier than May 15, 2022. Priority given to applications received by April 1, 2022. To apply, visit Jobs at IU. Please include a resumé and cover letter discussing your individual ability to contribute to effective technology management and support in the library environment and the strengths you will bring to the position. Questions regarding interview accommodations, the position, or the application process should be directed to Joycelynn Marshall, University Library Human Resources Coordinator, at the following email address: jomoakle@iupui.edu.